Warranties & Service
Jerome's objective is to offer you quality furniture at the best available price.
For one (1) year from the date of delivery, Jerome's will repair free of charge any manufacturing defective merchandise located within San Diego county.
All damages including wood damage (chips, cracks, or scratches) must be reported within 5 days of delivery or it will be considered in-home damage.
All Warranties are to the original purchaser accompanied by a sales receipt.
Clearance Merchandise is sold as-is. There is no exchange, refund, return, or service.
Loose Seat Cushion Core
WE will repair loose seat cushions including parts and labor for 3 years. Seat cushions must be brought to a Jerome's store or Service Center.
We will repair the wooden frame on your upholstered furniture including parts and labor for 5 years.
We will repair the electric motor on your power motion furniture including parts and labor for 1 year.
Pick Up and Delivery Charges
Pick up and delivery charges are free in the first year in San Diego County only.
What We Cover:
- We will repair the loose seat cushion cores, including parts and labor, for 3 years
- Loose seat cushions must be bought to the store or Distribution Center
- We will repair the wooden frame on your fully upholstered furniture for 5 years
- Transportation and delivery charges (within San Diego county) are FREE in the first year only
- Some manufacturers will provide replacement parts for recliner mechanisms for 2-5 years provided parts are still available from the manufacturer. Customer pays for installation and transportation
- Fabrics–fading or wearability
- Customer modifications including fabric protection
- Fabric protection
- Electrical components (other than motors)
- Customer modifications
- Normal body depressions in mattresses
- All Clearance (As-Is) merchandise
- Damage caused by negligence, accident, or furniture used for purposes other than it was intended including commercial use
- Damages or defects not reported within 5 days
- No warranty on Jerome's Bloopers merchandise.
We are not responsible for service items left at our facility for over 30 days.
For Service, Dial 1 (866) 633-4094 OPTION 1