Frequently Asked Questions

• As-Is Merchandise
• Delivery
• Returns
• Service
• Mattresses

As-Is Merchandise

Q: Is as-is merchandise warranted?

No, as-is merchandise is sold without a warranty. As is merchandise includes accessories, floor models, and clearance items.

Delivery

Q: Do you deliver outside of San Diego?

A: Yes. Jerome's delivers to most areas of San Diego county on a daily basis. Jerome's does offer delivery to areas outside San Diego at our Out-Of-Zone rates. If you are unsure whether you fall outside of our delivery range, please e-mail our delivery department with the address to which you would like your furniture delivered.

Q: Does delivery include assembly?

A: Most items include assembly. Those items that do not include assembly will be labeled as "assembly required" on our showroom floors.

Q: What tools do I need to assemble furniture?

A: Generally, assembly requires common household tools such as a phillips screwdriver, flat-head screwdriver, tape measure, or wrench. Refer to assembly instructions for specific tools.

Q: Do I have to wait home all day for delivery?

A: We cannot accommodate specific time requests. Please choose a day that will allow you the most flexibility. We can call you at work, call a friend, relative, or neighbor to meet the drivers at your home. For your convenience we will call you the night before your delivery with an estimated 4 hour timeframe. Please keep in mind that we are an all day delivery service and that the timeframe is merely an estimate.

Q: Can I get a time frame for delivery?

A: You will receive a call the night before delivery with your timeframe. If you miss the call, please call 866-633-4094 [OPTION 2] after 6:00 PM the day before delivery. Delivery is open 7 days a week from 7am to 11 pm.

Q: What if I miss my scheduled delivery?

A: Please notify the delivery department at least 24 hours prior to delivery for any changes.

Returns

Q: Can I return my furniture?

A: You may change your mind before delivery for any reason. Merchandise cannot be returned once you have accepted delivery.

Service

Q: Can I order an extra leaf for my table?

A: We cannot sell a table leaf separately from the table. Each leaf is cut when the table is made; therefore additional leaves are not available.

Q: How do I contact Guardsman?

A: To request service contact Guardsman at 1-800-253-3957 or www.guardsman.com

Q: Where can I find the dimensions of a piece of furniture?

Most items shown online should have measurements listed. If you require additional measurements, one of our sales associates will be happy to assist you. You can e-mail or call them here.

Mattresses

Q: What is the difference between California and Eastern King bedding?

Q: What is a ridge or hump in the middle of my mattress?

A: Mattresses manufactured today use greater amounts of filling materials such as cotton, foam, wool, and silk. The ridge in the center is a result of the filling materials compressing in the independent sleeping areas of each partner.